Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run. If your Surface isn’t working as expected, the Surface app and Surface Diagnostic Toolkit can help you identify and fix common issues. Here’s how to get started: Check your device in the Surface app Run. Oct 14, 2025Β Β· You can check troubleshooting history to see if this troubleshooter has been run on your device by going to Start > Settings > Update & Security > Troubleshoot > View troubleshooting.

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